Martin Clarke, NEC marketing director talks appreciation, communication and customer service.
Take a minute to consider this: who have you said ‘thank you’ to today? Appreciation is such a simple, yet powerful employee engagement tool – customer service starts from within, and if you feel appreciated, you’ll deliver more.
From a chance seaside find, Neptunus MD April Trasler, tells EN how the family-run firm has grown to become one of the biggest suppliers in the exhibition and event market.
Owning your own crane and building structures for high-profile events including the Royal Ascot and the Six Nations Rugby at Twickenham doesn’t seem to faze April Trasler, MD of temporary structure specialist Neptunus. Having art exhibited on her timber blocks does though.
Richard Mann, market development director at the NEC asks who owns the spirit of an event?
After yet another defeat for Aston Villa recently (sorry Villa fans), BBC Midlands Today ran a short piece comprising vox pops from angry fans after the match. Some were demanding Paul Lambert, Villa’s manager, should be sacked (he was). Others insisted that both Lambert and Randy Lerner (owner and chairman) should go.
Phil Simpson, R&D director and joint owner of D2i Systems shares the real story behind technology in events.
There has been a lot of noise made about RFiD (radio-frequency identification) over the last five years. The technology itself poses a number of challenges that do not gel well with the temporary nature of an event.