United Business Media’s (UBM) Call Centre and Customer Management Expo event is to move venues for 2011.

The exhibition for customer contact and integrated customer management solutions is to move from its current home at Birmingham NEC, to the National Hall Olympia in London, 11-12 October 2011.

UBM says it decided to move the show to London, as that is the heart of the call centre community.

Publishing and event director, Jonathan Collins, said: “We are very excited about what a move to London will mean for our exhibitor community. It delivers the exhibition right to the heart of the action with an easily accessible location for both exhibitors and visitors, both UK and overseas alike.

“Although the move requires significant financial investment from UBM, we feel that this move guarantees a successful future for Call Centre and Customer Management Expo for many years to come.”